FAQ

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Payments & Safety

Your security is everything to us. At Curved Spirit, every transaction is protected by industry-leading SSL encryption — so your payment details are always private, always secure, and never stored.

Every payment gateway we work with is fully PCI-DSS compliant, held to the highest global security standards set by the PCI Security Standards Council — the same framework trusted by Visa, Mastercard, American Express, and Discover.

Shop with complete confidence, every single time.

Absolutely. At Curved Spirit, checkout is designed to be quick, effortless, and completely secure — because your time and peace of mind matter. Every transaction is processed through Shopify's world-class payment infrastructure, trusted by millions of brands globally.

Your payment information is handled with the highest level of care, so you can focus on what matters — finding your perfect fit.

[Learn more about our secure checkout experience → here]

At Curved Spirit, transparency is part of who we are. For a deeper look into how your payments and data are handled, we encourage you to explore Shopify's official policies directly:

  • [Shopify Terms of Service here]
  • [Shopify Privacy Statement here]

Your trust means everything to us, and we believe you deserve to feel fully informed every step of the way.

At Curved Spirit, we've made checkout as smooth as your next ride. We accept all major credit cards — Visa, Mastercard, and American Express — as well as PayPal for a fast, secure, and flexible payment experience.

Shipping & Delivery

At Curved Spirit, we work hard to get your order to you as quickly as possible. Here's what to expect:

  • Domestic (Canada) — Delivered within 6 to 10 business days, including processing time.
  • International — Allow up to 14 business days for delivery.

Please note that global supply chain conditions may occasionally impact transit times. Rest assured, we're always working to get your order to you as smoothly and swiftly as possible.

As soon as your order ships, you'll have everything you need to track it every step of the way.

Shipping rates are based on your region and are calculated automatically at checkout, so you'll always see exactly what to expect before you confirm your order. No surprises, ever.

For full details, visit our Shipping Policy.

Yes, because you deserve it. At Curved Spirit, we offer free shipping on large domestic orders. Head to your cart to discover your exclusive deal waiting for you.

Yes, Curved Spirit is for everyone, everywhere. We ship worldwide so no matter where you are, your order is on its way to you.

Please note that free shipping applies to domestic orders only. International shipping rates are based on your region and calculated automatically at checkout, transparent, simple, and straightforward.

We're always expanding our reach. Browse our full list of shipping destinations [here] to see if we deliver to your region.

Don't see your country listed? Reach out to us directly — we'll do everything we can to make it work for you.

Warranty & Repair

At Curved Spirit, quality is never an afterthought. Every product goes through rigorous quality control before it reaches you, because you deserve nothing less than perfect.

Our warranty covers all manufacturing, design, and material defects, giving you the peace of mind you deserve. If you notice anything that doesn't feel right, notify us within 2 months and we'll make it right.

Please note that our warranty does not cover damage caused by impact, improper use, or any issues not related to a manufacturer defect.

Yes, because we stand behind everything we make. At Curved Spirit, you can extend your coverage for additional peace of mind, available for an extra cost.

Reach out to us directly and we'll walk you through everything you need to know.

Extended warranty pricing is tailored to your product and the coverage period you choose, because every Curved Spirit piece is unique.

Reach out to us directly and we'll put together the perfect plan for you.

Returns & Refunds

Absolutely. At Curved Spirit, your satisfaction is our priority. If something isn't right, we offer a 30-day return window from the date of delivery — no hassle, no stress.

To qualify, items must be unworn, unused, and returned in their original packaging with all tags intact.

For full details, reach out to us directly or explore our Refund policy.

At Curved Spirit, we keep it simple. You have 30 days from the date of delivery to submit your refund request, giving you the time and space to make sure everything is exactly right.

At Curved Spirit, we believe in being fully transparent about our refund process:

  • Full Refund — Unopened, undamaged products returned in their original packaging.
  • Partial Refund — Used items with opened packaging, reviewed on a case by case basis.
  • Not Eligible — Products damaged outside of warranty terms.

For full details on your specific eligibility, please review our [Terms of Service]

For orders that do not include free shipping, all shipping costs — including return shipping — are the responsibility of the customer.

We recommend using a trackable shipping method to ensure your return reaches us safely.

For orders that include free shipping, the original delivery is on us, however, the cost of return shipping remains the responsibility of the customer.

We recommend using a trackable shipping method to ensure your return reaches us safely.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.