Return and Refund Policy

At Curved Spirit, we value your satisfaction, offering a 30-day return window from delivery. To qualify, items must remain in their original state, unworn, unused, with tags attached, in original packaging, accompanied by proof of purchase.

Return Process

Initiate your return via support@curved-spirit.com, approved returns must be shipped to our processing center:

Recipient: Ivy

Address: Elevator No. 7, 2nd Floor, Building 4, Xiaopeng Motors, No. 300 Beiyuan Road, Beiyuan Subdistrict, Yiwu, Jinhua, Zhejiang, China

Postcode: 322000

Customer Responsibility: You are responsible for arranging, covering all return shipping costs.
Pre-Approval: Items sent without prior authorization will not be accepted.
Instructions: Detailed guidance provided upon approval of your request.

Issues & Damages

Inspect your order immediately upon arrival, contact us instantly if an item is defective, damaged, or incorrect so we can rectify the situation.

Exclusions & Exchanges

Non-Returnable: No returns on perishable goods, custom orders, personal care products, or hazardous materials.
Exchanges: The most efficient method is returning the original item, placing a new order separately once processed.

Refunds

Following inspection, we notify you of the approval status. Approved refunds are credited to your original payment method within 10 business days, bank processing times may vary. If 15 business days pass without receipt, please contact support@curved-spirit.com.